Relevant announcements apply
throughout the Train

Dear Esteemed Guests,

Welcome aboard Chapa Express Train!

We are sincerely honored that you have selected the Chapa Express Train to be a part of your journey through the enchanting landscapes of Northern Vietnam. Our team is dedicated to ensuring that your experience with our services surpasses your expectations.

Enclosed within this booklet, you will find imperative information detailing our services and safety regulations throughout the duration of your trip. We trust that this information will be valuable in enhancing the quality and enjoyment of your journey.)

Once again, thank you for choosing Chapa Express Train. We look forward to providing you with a memorable and seamless travel experience.

Chapa Express Train

Hotline: (+84) 912 200 683 - (+84) 913 396 800

ONBOARD SERVICES

Outside Corridor Facilities

COMPLIMENTARY WI-FI:

Network name: Chapa Express Train
Password: chapa123 / Chapa12345

Note: Wi-Fi signals may vary depending on the train’s location.

RESTROOM FACILITIES:

Each carriage is equipped with two restrooms and a washing area located outside the restrooms stocked with soap, tissues, and other essential amenities for your convenience.
Please note that the water in the restrooms is not potable.
Restrooms are located at both ends of the carriage.

Note: The water in the bathroom is not drinkable.

No-smoking policy:

To maintain a clean and healthy environment, smoking is prohibited throughout the train, including the cabins, corridors, and restrooms.

Cabin Amenities

Complimentary water, snacks, and an amenity kit with environmentally friendly, biodegradable products are provided.

Pillows, blankets, and sheets are thoroughly sanitized for each journey to ensure optimal hygiene.

Individually adjustable air conditioning for personalized comfort.

Reading lamps, power outlets, and a 220V power supply (voltage stabilizers are not provided).

The trash bin is discreetly placed inside the cabinet.

Secure storage for luggage under the bed or in the designated compartment on the second floor.

For your safety, please ensure the cabin door is securely closed by turning the doorknob horizontally.

Note: Chapa Express Train Note: Chapa Express disclaims any liability for cash or personal belongings brought aboard the train.

UNAVOIDABLE CHALLENNGES

Noise and Vibrations on the Train

The train operates on a century-old railway system, resulting in consisten movement and occasional noise. While these elements may cause discomfort, theey are part of the unique charm of rail travel in Vietnam.
The swaying of the train, combined with provided earplugs, can help ease you into a restful sleep during overnight journeys.

Small Insects

Due to the tropical climate, small insects may occasionally appear despite our thorough cabin preparations. We appreciate your understanding and patience as we strive to ensure your comfort.

SERVICE THROUGHOUT YOUR JOURNEY

Evening Services

Guests are welcomed at VIP Lounge with complimentary drinks.
Onboard, enjoy fresh fruits, biscuits, and premium services included your experience.
Staff members will be available throughout your journey to assist wou and address any innquiries with care.

Morning Services

Vietnam Railway personnel will courteously knock on your cabin door uponn arrival at the final station. They will also offer tea and coffee for purchase.

Additional Services During the Journey

Vietnam Railways staff will regulary walk through the train with trolleys offering a variety of items, including water, beer, soft drinks, snacks, wine, and instant noodles. Passengers may place orders and settle payments directly

CHAPA LOUNGE SERVICES

Welcome to the Chapa Lounge, your dedicated check-in and relaxation space at Waiting Room 2, Lao Cai Station.

Conveniently positioned within the Lao Cai International Railway Station, the Chapa Lounge offers a spacious setting – ideal for freshening up after your journey or relaxing before your departure.
Enjoy complimentary internet, shower facilities, and a selection

Tips: To ensure a smooth experience, we recommend arriving at the lounge at least one hour before your scheduled departure.

SHUTTLE BUS SERVICE:
LAO CAI STATION ↔ SAPA CENTER

We are offering convenient transportation between Lao Cai Station and Sapa in both directions.

Lao Cai Station - Sapa:

Upon your arrival at Lao Cai Station, our driver will wait at the station exit, holding a sign with your name for easy identification.

Sapa - Lao Cai Station:

For your return journey, our driver will pick you up from your hotel lobby between 5:50 PM and 6:20 PM, ensuring a smooth and timely arrival at the Chapa Lounge

Note: If you encounter any difficulty locating the driver, please contact our hotline or visit the Chapa Lounge (at Lao Cai Station) for immediate assistance.

CUSTOMER FEEDBACK

We value your opinions and understand that occasional errors may occur. Your feedback is essential in helping us continually improve our services aand exceed your expectations.

Thank you for choosing Chapa Express Train as a part of your journey through the stunning landscapes of Northern Vietnam. Your trust and support inspire us to deliver exceptional experiences.

Wishing you good health, happiness, and prosperity! As the day draws to a close, we hope you enjoy a restful night and pleasant dreams.

We eagerly anticipate the opportunity to welcome you onboard again

SUPPORT CONTACT

Our team is always ready to assist you.
Please reach out to Ms. Fang:

+84 912 200 683
+84 913 396 800

Your satisfaction is our top priority.
Sincerely,
The Chapa Express Train Team

Relevant announcements apply throughout the Train