Dear Esteemed Guest, 

A gracious welcome aboard the Chapa Express Train! 


We are sincerely honored that you have selected the Chapa Express Train to be a part of your journey through the enchanting landscapes of Northern Vietnam. Our team is dedicated to ensuring that your experience with our services surpasses your expectations. 


Enclosed within this booklet, you will find imperative information detailing our services and safety regulations throughout the duration of your trip. We trust that this information will be valuable in enhancing the quality and enjoyment of your journey. 


Once again, thank you for choosing Chapa Express Train. We look forward to providing you with a memorable and seamless travel experience.

  Chapa Express Train

+84 912200683 /913396800

ON THE TRAIN

1/ Complimentary Wi-Fi:

- Network name: Chapa Express Train

- Password: chapa123

* Note: It is important to be aware that you may encounter intermittent or unstable wireless signals owing to the train's location.

2/ Bathroom :

Each carriage is equipped with two bathrooms & one basin area which is outside of toilet thoughtfully stocked with soaps, tissues, and other essential amenities for your convenience. Please be advised that the water in the bathrooms is not potable.

3/ Non-Smoking Policy:

To maintain a pristine and healthy environment for all passengers, we strictly enforce a non-smoking policy throughout the train, including cabins, corridors, and bathrooms.


INSIDE THE CABIN

- Complimentary water, snacks, and an amenity kit, featuring biodegradable products and at your disposal are provided on the table.

- Pillows, blankets, and drapes undergo regular replacement with every route to maintain freshness and hygiene.

- Individually controlled air-conditioning

- Individually lamps, electricity sockets, voltage 220V without voltage stabilizer

- A wastebasket is discreetly placed within the cabinet

- Store your baggage securely either under the bed or in the designated compartment on the 2nd floor.

- For added safety during your rest, please ensure the cabin door is closed by turning the doorknob horizontally.

* Chapa Express Train Management assumes no responsibility for any losses, be it money or valuables, brought onto the train.


ON-BOARD SERVICES

- During the evening, from 21:00 to 22:00: Chapa staff will attend to your needs, offering a welcome drink, fresh fruits, biscuits, and VIP services as part of the standard amenities. As the train embarks on its journey, Chapa staff will remain stationed at Hanoi station, ready to assist in welcoming passengers for the following day.

- In the morning, Vietnam Railway personnel will courteously knock on your cabin door to rouse you upon the train's arrival at the final station. They will be available to sell tea and coffee, and it is required that passengers settle their bills for any orders placed.

- Throughout the journey, Vietnam Railways staff will traverse the train with trolleys stocked with various commodities, including water, beer, Coca-Cola, snacks, wine, and instant noodles…Passengers can place orders with the staff and make payments accordingly. 


 CHAPA LOUNGE

- Situated in waiting room 2 of Lao Cai Station, the Chapa Lounge serves as the designated check-in point for all patrons embarking on the Chapa Express Train. 

- Conveniently positioned within the Lao Cai International Railway Station, the Chapa Lounge offers a capacious and tastefully designed space. This facility proves to be an ideal location for guests to refresh themselves upon disembarking from the Chapa Express Train in Lao Cai or to unwind before their return journey to Hanoi. Within the Chapa Lounge, travelers are provided with the opportunity to utilize internet services, avail themselves of shower facilities, and indulge in a swift meal featuring both Western and Asian cuisine, with a particular focus on Lao Cai specialties. 

- To ensure a seamless experience, it is strongly advised that guests arrive at the Chapa Lounge at least one hour prior to their scheduled departure.


 SHUTTLE BUS SERVICES BETWEEN LAO CAI STATION AND SAPA CENTER

For the convenience of our esteemed guests, we offer shuttle bus services between Lao Cai Station and Sapa, ensuring a seamless transition to and from your desired destinations.

- Shuttle bus from Lao Cai Station to Sapa: Upon your arrival, our designated driver will be stationed at the exit, holding a placard bearing your name for easy identification. In the event that you are unable to locate the driver, kindly contact our hotline or visit the Chapa Lounge for immediate assistance.

- Shuttle bus from Sapa to Lao Cai Station: To commence your journey back to Lao Cai, our driver will pick you up at your hotel lobby between 17:50 to 18:20, providing timely transportation to the Chapa Lounge.

The Chapa team is committed to assisting you at every stage of your travel, ensuring a delightful experience from the inception of your journey until the train arrives. For any required assistance, please feel free to contact us via Ms. Fang at +84912200683 / 913396800. Your satisfaction is our priority. 


 CUSTOMER FEEDBACK REQUEST

Throughout the provision of our services, we recognize that occasional errors may occur, and we highly appreciate receiving your valuable comments. Your feedback is instrumental in our continuous improvement efforts, enabling us to enhance our service delivery for the benefit of our esteemed customers.

We express our sincere gratitude to you for selecting us as a pivotal component of your journey through the captivating landscapes of Northern Vietnam. Your choice is truly appreciated.

Wishing you and your family excellent health, joy, happiness, success, and prosperity! As the day comes to a close, we extend our heartfelt wishes for a restful night and sweet dreams.

  The Chapa team extends its sincere appreciation for your patronage and looks forward to the pleasure of serving you again in the future!