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Excellent Customer Service
Didn’t actually board the train as it was cancelled due to Typhoon Yagi. The communication I received however from Customer Service Team at Chapa express was exceptional. I was kept updated in the days leading up to my departure and given plenty of notice about the track closure so I could make alternate plans. I will definitely book with them in the future.
Great overall experience
I loved the decor, timeliness and helpful staff, this was a great way to get from Hanoi to Sapa! My only complaint, but a big one, is that they turned off the AC in the middle of the night so everyone had a hard time sleeping and it was very hot in the cabin.
viaje estupendo
fantastico viaje Hanoi - Lao Cai tuvimos la suerte de estrenar lo nuevos vagones de Chapa Train muy limpios y comodos, dormimos toda la noche personal muy amable y atento
The Chapa Express is a must-do when you visit Vietnam
The Chapa Express is a wonderful experience. The interior design of the cabins are spectacular with their dark walls which frame the traditional multi-coloured weavings displayed on the walls. The beds and pure white bedding are very comfortable, but could be crampt for anyone over 6 foot. Highly recommend getting a cabin to yourself if you can push the budget. The air con kept us at the perfect temperature.
Super
We have a super trip!
Chapa train experience
A lovely overnight train to Sapa. Comfortable bed mattress and linen but a little too skinny.
Great Sleeper Experience
Pleasantly surprised by the clean and comfortable VIP 2 berth cabin. We didn’t expect to sleep but actually did! Snacks, beer, welcome tea and friendly staff helped.
夢のような光景
走り出してすぐ、線路脇カフェの間を走り抜ける時の光景は夢のようでした。途中で通過する駅などは明るく、窓から光が射すので、よく寝たい場合はカーテンを閉めておくとよいです。隣室のお客さんが、走り出す前には少しうるさかったのですが、すぐに静かになってくれたので安心しました。
Fantastic ride
Super Service, very nicely designed train, on time
Comfortable, but not a good sleep
Clean, comfortable beds, friendly staff and handy complimentary items and snacks. Toilets are clean. Very hard to sleep because the train rocks quite a lot.
