Cabin Class
Select your cruise itinerary to see room standards.
Ha Noi
Lao Cai (Sapa)
Ha Noi
Ninh Binh
Dong Hoi
Da Nang
Hue
Dong Ha
Ha Noi
Ninh Binh
Dong Hoi
Da Nang
Hue
Dong Ha
Comming Soon...
Facility Usage Policy
All cabin classes are served with facilities in the following list
Use of Utility on board
Rules for Shared Spaces Onboard
Chapa Responsibilities
1. Luxury Cabins – Elegant, spacious, and designed for comfort with high-quality bedding.
2. Complimentary Refreshments – Free amenities, snacks, banana and bottled water.
3. Clean & Modern Restrooms – Well-maintained and regularly sanitized.
4. Climate Control – Air-conditioned cabins for a comfortable ride.
5. Power Outlets – Conveniently located for all your devices.
6. Free Wi-Fi – Stay connected throughout the journey.
7. Exclusive Lounge Access – Comfortable waiting areas at departure stations.
8. Cultural Interior Design – Inspired by Vietnam’s ethnic heritage, creating an immersive travel experience.
9. Safety & Security – 24/7 surveillance, secure luggage storage, and onboard staff support (staff from Railway Transport Joint Stock Company)
10. Special Requests & VIP Services – Personalized arrangements for special occasions.
2. Complimentary Refreshments – Free amenities, snacks, banana and bottled water.
3. Clean & Modern Restrooms – Well-maintained and regularly sanitized.
4. Climate Control – Air-conditioned cabins for a comfortable ride.
5. Power Outlets – Conveniently located for all your devices.
6. Free Wi-Fi – Stay connected throughout the journey.
7. Exclusive Lounge Access – Comfortable waiting areas at departure stations.
8. Cultural Interior Design – Inspired by Vietnam’s ethnic heritage, creating an immersive travel experience.
9. Safety & Security – 24/7 surveillance, secure luggage storage, and onboard staff support (staff from Railway Transport Joint Stock Company)
10. Special Requests & VIP Services – Personalized arrangements for special occasions.
1. Respect Quiet Hours – Keep noise levels to a minimum, especially during nighttime. Use headphones for music and videos.
2. Keep Common Areas Clean – Dispose of trash properly and leave shared spaces tidy for the next guest.
3. Restroom Etiquette – Use restrooms responsibly, keep them clean, and avoid extended use to accommodate others.
4. Luggage Storage – Store your belongings in designated areas without blocking aisles or exits.
5. Considerate Seating – Be mindful of other guests when reclining seats or using shared seating areas.
6. Limited Use of Mobile Devices – Keep phone calls brief and on silent or vibrate mode.
7. No Smoking or Vaping – Smoking is strictly prohibited onboard, including in restrooms.
8. Food & Beverage Courtesy – Avoid bringing strong-smelling foods and clean up after eating.
9. Children & Family Consideration – Parents should ensure children are supervised and respect other guests’ space.
10. Respect Staff Instructions – Follow crew guidance for safety, comfort, and a smooth journey.
2. Keep Common Areas Clean – Dispose of trash properly and leave shared spaces tidy for the next guest.
3. Restroom Etiquette – Use restrooms responsibly, keep them clean, and avoid extended use to accommodate others.
4. Luggage Storage – Store your belongings in designated areas without blocking aisles or exits.
5. Considerate Seating – Be mindful of other guests when reclining seats or using shared seating areas.
6. Limited Use of Mobile Devices – Keep phone calls brief and on silent or vibrate mode.
7. No Smoking or Vaping – Smoking is strictly prohibited onboard, including in restrooms.
8. Food & Beverage Courtesy – Avoid bringing strong-smelling foods and clean up after eating.
9. Children & Family Consideration – Parents should ensure children are supervised and respect other guests’ space.
10. Respect Staff Instructions – Follow crew guidance for safety, comfort, and a smooth journey.
1. Service commitment
Chapa is committed to providing all services listed on the website and confirmed via email in a timely and complete manner.
In cases of force majeure, Chapa shall not be liable for any damages incurred. However, if
disruptions arise due to Chapa's direct fault, we will:
In cases of force majeure, Chapa shall not be liable for any damages incurred. However, if
disruptions arise due to Chapa's direct fault, we will:
- Cover additional costs related to changes in itineraries, transportation, or accommodations.
- Provide alternative services or appropriate compensation to ensure customer rights.
- Refund the difference between the committed service and the actual service provided.
2. Third-Party Services
Chapa does not own or directly operate all services included in the travel packages, such as accommodations, transportation, and other amenities.
These services are provided by independent partners. Chapa is not responsible for:
- · Negligence or errors by service providers.
- · Damages or losses resulting from actions or omissions of the partners.
3. Cases of Liability Exclusion
Chapa shall not be liable for damages or expenses incurred due to:
- · Adverse weather conditions.
- · Strikes, war, or civil unrest.
- · Natural disasters or technical failures.Government decisions or other force majeure events
- · Chapa reserves the right to adjust itineraries or cancel services at any time if deemed necessary for customer safety and convenience.
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