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Night ride to SaPa
Good service - offering snacks and few drinks I would recommand to change the toilet bag at least once during the night trip - clean at the beginning and fresh scent but with the open garbage can for used toilet paper it start smelling very fast Other then that good experience
Happy with train
We were very happy with the service that we received! A young man at the counter actually walked us right to our cabin. We were 4 people and the cabin was fine for us. We brought snacks with us but found that we didn’t really need them. There were some complimentary snacks and also a cart that came through with items to buy. We were all able to sleep quite well. I had ordered breakfast at the station but the shuttle could not wait, so sadly we had to go without having our breakfast. We felt very badly for the nice woman that met us at the train and showed us the way to the restaurant. It was a communication error with the hotel.
Confortable way to go to sapa
Excellent customer services, always available to answers on what’s app, train very comfy even with the train noises but it s okay. I recommend
Amazing service
The service was great, my sister in law forgot her camera and they found it and sent it to the hotel we were staying at which was one hour away. The beds were confortable and we got free snacks and drinks, very nice
Excellent
Easy check in and the shared cabin space whilst small is as expected. The bed was super comfy and a nice warm doona. Enough storage to put backpack under bed. Personal light and electric socket. A bottle of water and toobrush/toothpaste, ear plugs provided. Banana, rice cake and juice welcome. Toilet clean. I slept really well with ear plugs and eyemask. A great experience !!
Save journey to sapa
Simple cabin with snack and drink, smooth ride because is slow train, one transfer worth to try.
IF ONLY
Had a two-berth sleeper cabin Hanoi to Sapa. Well-appointed cabin and common facilities that were kept clean throughout. Good reception and staff. But a sleeper train is just that. Apart from the brief excitement of Train Street, it's the sleep that counts. Unfortunately, that's not easy with the irregular loud clanking (I'm guessing it's the worn coach couplings). And the final insult - having to pay a meagre sum for the morning beverage seems simply small-minded.
Sleep train
Comfortable. Slept well throughout the ride.
Comfortable ride
Staffs were friendly and accommodating. I slept well throughout the entire ride.
Excellent customer services
I’m impressed and much satisfied with customer services both thru chatting or on train. I got prompt response whenever I asked via WhatApp. Staff on train were good in English and friendly.
